Education

Graduates and Post Graduates from any stream can apply

Eligibility Criteria

• Impeccable Verbal and Written Communication skills in English
• Relevant work experience
• Basic IT know-how i.e. understanding application of Information Technology
• Flexible to work in a 24X5 environment
• Structured thought process
• Self-driven

Job Responsibilities

• Managing subordinates in the team assigned
• Deploying headcounts on the given allocation as per SLA
• Tracking performance, productivity, attendance and adherence in order to achieve goals in a timely manner without compromising any quality and compliance
• Disseminating daily, weekly and monthly trackers to the WFM, Managers and management on a regular basis
• Creating zestful work environment inducing the optimum level of productivity from resources
• Achieving monthly Targets and making sure that disqualifications remains limited to minimum numbers
• Allocating campaigns to team members on daily basis
• Monitoring & reporting on standards & performance targets
• Arranging & chairing weekly team meetings, focusing on targets & Achievements
• Understanding the criteria and responsibilities of a team leader by maximizing output in the department to foster organizational growth.
• Responsible for handling campaigns across the globe, primarily focusing on the US market and APAC region
• Create scripts as per campaign specifications and ensure the campaign is executed as per client’s requirement
• Ensuring adequate data is available for calling on a specific campaign & help the team to research using various resources
• Q&A, feedback to the team basis process and campaign requirement
• Provide additional insights to the management team on campaigns by analysing data points & campaign output
• Daily coordination with client on Process improvement, Resource allocation & Workflow management
• Coaching & Feedback
• Attrition management /Productivity management
• Hourly/Daily/Weekly performance tracking to ensure end goals are met
• Provide daily performance update to the team & ensure rigor on all metrics
• Manage daily asset files of different clients for the process
• Rework on lead rejections basis quality norms & convert them to prospect leads

Interview Details

Job Timings – 6:30 pm to 3:30 am (Fixed shift)

Fixed Saturday-Sunday Off

Office Address: Business@ Mantri, Vimanagar Off Nagar road, ahead of phoenix mall
Landmark-Four point by Sheraton

Interview Time: 5pm-10pm (Monday –Friday)