Education
Graduates and Post Graduates from any stream can apply
Eligibility Criteria
- Impeccable Verbal and Written Communication skills in English
- Relevant work experience
- Basic IT know-how i.e. understanding application of Information Technology
- Flexible to work in a 24X5 environment
- Structured thought process
- Self-driven
Job Responsibilities
- Managing subordinates in the team assigned
- Deploying headcounts on the given allocation as per SLA
- Tracking performance, productivity, attendance and adherence in order to achieve goals in a timely manner without compromising any quality and compliance
- Disseminating daily, weekly and monthly trackers to the WFM, Managers and management on a regular basis
- Creating zestful work environment inducing the optimum level of productivity from resources
- Achieving monthly Targets and making sure that disqualifications remains limited to minimum numbers
- Allocating campaigns to team members on daily basis
- Monitoring & reporting on standards & performance targets
- Arranging & chairing weekly team meetings, focusing on targets & Achievements
- Understanding the criteria and responsibilities of a team leader by maximizing output in the department to foster organizational growth.
- Responsible for handling campaigns across the globe, primarily focusing on the US market and APAC region
- Create scripts as per campaign specifications and ensure the campaign is executed as per client’s requirement
- Ensuring adequate data is available for calling on a specific campaign & help the team to research using various resources
- Q&A, feedback to the team basis process and campaign requirement
- Provide additional insights to the management team on campaigns by analysing data points & campaign output
- Daily coordination with client on Process improvement, Resource allocation & Workflow management
- Coaching & Feedback
- Attrition management /Productivity management
- Hourly/Daily/Weekly performance tracking to ensure end goals are met
- Provide daily performance update to the team & ensure rigor on all metrics
- Manage daily asset files of different clients for the process
- Rework on lead rejections basis quality norms & convert them to prospect leads
Interview Details
Job Timings – 6:30 pm to 3:30 am (Fixed shift)
Fixed Saturday-Sunday Off
Office Address: Business@ Mantri, Vimanagar Off Nagar road, ahead of phoenix mall
Landmark-Four point by Sheraton
Interview Time: 5pm-10pm (Monday –Friday)